Technical Services & Support
Expert application engineering and responsive technical support—from initial assessment and installation through remote diagnostics and long-term service
Remote Support, Real Advantages
Expert support, without the wait.
Installing a sensor is straightforward. Making sure it delivers stable, accurate data in your process, year after year, takes expertise and a partner who understands both the technology and your application.
That’s why our service is built around remote support. It gives you faster response times, no travel costs and direct access to the engineers who design and manufacture your sensors.
Whether you’re evaluating measurement technology for a new project, commissioning a sensor installation or troubleshooting an existing system, our application engineers are there when you need them, without the wait.
- 1Before installation
Application engineering
We evaluate your process conditions, recommend the right sensor and configuration, and plan the integration with your control system.
Details ↓ - 2Start-up
Commissioning
Our engineers guide your team remotely through installation and calibration, so the sensor delivers reliable data from day one.
Details ↓ - 3Operation
Ongoing support
Direct access to engineers, remote diagnostics, firmware updates and warranty service throughout the sensor’s lifetime.
Details ↓
Application Engineering
Before you invest, our engineers confirm that the sensor fits your process and plan how it connects to your system.
- Process evaluationMeasuring range, temperature, pressure, coating risk and control objectives.
- Sensor selectionThe right model, size and configuration for your tank or pipeline.
- Integration planningProcess connections, mounting options, output signals and PLC/DCS integration.
- Technical documentationDatasheets, installation drawings and electrical specifications for planning and procurement.
Installation & Commissioning
We make sure the sensor is installed correctly and delivers accurate data from day one.
- Remote commissioningPreferredOur engineers guide your team through installation and start-up via a secure Viewer link.
- On-site commissioningAvailableFor complex or multi-sensor projects, or whenever you prefer us on site.
- Process calibrationCalibrated to your product with reference samples, for accurate Brix, density or total solids from start-up.
- Self-service recalibrationAfter start-up, your own team can recalibrate against lab samples directly on the In-BOX touchscreen.
- Integration checkVerifying outputs, signal quality and control loop stability in your control system.
- Operator trainingSensor operation, reading the outputs, routine checks and when to contact support.
Ongoing Support & Lifecycle Services
Support that lasts as long as your sensor does, from the engineers who designed it.
- Direct engineer accessEmail and phone support from engineers who know your application. Same business day response, priority for production-critical issues.
- Remote diagnosticsSecure access to sensor data lets us resolve 90% of technical questions without a site visit.
- Process optimizationAdjusting calibration for process changes and using sensor data to improve control.
- Firmware updatesNew capabilities and improvements, without replacing hardware.
- Proactive monitoringOptionalContinuous remote monitoring for critical or multi-sensor installations.
- 3-year warranty & beyondRepair or replacement under warranty, with parts and support available long after.
Why Choose Inmec
Deep Application Knowledge
Engineers with extensive experience in industrial processes—we understand your application, not just the technology.
Fast, Remote-First Service
Diagnostics and support without travel scheduling or site visit delays—faster solutions when you need them.
Expert Support
Help from the engineers who actually designed your sensors—not third-party technicians reading manuals.
“Remote commissioning via Viewer-link worked better than we expected. The Inmec engineer walked us through installation and calibration in under 3 hours. The sensor has been running stable for 18 months with zero maintenance.”
— Maintenance Manager, Sugar Mill (North America)
Get Expert Support for Your Process
Whether you’re evaluating sensors for a new project, commissioning an installation, or optimizing existing measurement—our application engineers are here to help.